COMMONLY ASKED QUESTIONS

DO YOU OFFER GIFT CARDS?

Yes we do. Gift cards are offered in £10, £20 and £40 denominations. Gift cards are valid for six months from purchase date.

 

  • Vouchers must be used in full on one purchase.

  • Vouchers cannot be exchanged for cash.

  • The code on the voucher can only be used once.

  • The voucher is valid on www.atajihaircare.com only and is not valid on our Etsy store. ​

DO YOU ACCEPT RETURNS?

All sales are final. Once item has shipped, we do not accept returns or exchanges, unless there is a fault or discrepency.

If there is a discrepancy with your order we must be notified within 7 days of receiving your order. 

If a packaging error has been made by Ataji Hair Care with regards to an order, we will gladly pay for return shipment. If the customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.  Goods must be returned unopened and in a resaleable condition for refund to occur.

Please contact info@atajihaircare.com with any problems.

WHAT ARE YOUR SHIPPING POLICY?

We offer free 2nd class shipping for orders over £15 

Shipping can be upgraded to 1st class for £3.68

 

Orders under £15 are charged as follows:

  • First class = £3.68 

  • Second class = £3.00

WHAT ARE THE PAYMENT OPTIONS?

We accept all major credit/debit cards and PayPal.   

In the future we hope to introduce a form of crypto currency payment

DO YOU ACCEPT WHOLESALE ORDERS?

Ataji Hair Care operates a tier system for wholesale pricing.  Simply put the more you purchase, the higher your level of discount.  Unlike other companies, we start our wholesale orders from a minimum of just 15 pieces.  These 15 pieces can be a mixture of all items.  Please contact us for more information