COMMONLY ASKED QUESTIONS
DO YOU OFFER GIFT CARDS?
Yes we do. Gift cards are offered in £10, £20 and £40 denominations. Gift cards are valid for six months from purchase date.
Vouchers must be used in full on one purchase.
Vouchers cannot be exchanged for cash.
The code on the voucher can only be used once.
The voucher is valid on www.atajihaircare.com only and is not valid on our Etsy store.
DO YOU ACCEPT RETURNS?
All sales are final. Once item has shipped, we do not accept returns or exchanges, unless there is a fault or discrepency.
If there is a discrepancy with your order we must be notified within 7 days of receiving your order.
If a packaging error has been made by Ataji Hair Care with regards to an order, we will gladly pay for return shipment. If the customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods. Goods must be returned unopened and in a resaleable condition for refund to occur.
Please contact firstname.lastname@example.org with any problems.
WHAT ARE YOUR SHIPPING POLICY?
We offer free 2nd class shipping for orders over £15
Shipping can be upgraded to 1st class for £3.68
Orders under £15 are charged as follows:
First class = £3.68
Second class = £3.00
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit/debit cards and PayPal.
In the future we hope to introduce a form of crypto currency payment
DO YOU ACCEPT WHOLESALE ORDERS?
Ataji Hair Care operates a tier system for wholesale pricing. Simply put the more you purchase, the higher your level of discount. Unlike other companies, we start our wholesale orders from a minimum of just 15 pieces. These 15 pieces can be a mixture of all items. Please contact us for more information