OUR STORE POLICIES
We founded Ataji Haircare with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING & HANDLING
In the UK we offer 1st & 2nd Class delivery (via Royal Mail) options to our customers. Shipping in the UK (under 1kg) is as follows:
All Orders Under £15:
1st Class Delivery £3.68
2nd Class Delivery £3.00
All Orders Over £15:
1st Class – £3.68
2nd Class - Free Delivery
Postage worldwide is calculated by weight. Please send an email to our customer service team at firstname.lastname@example.org or complete a contact form on our page for a quote on international delivery.
From Monday to Thursday, we aim to despatch all orders placed before 12pm by the next day but this can be delayed during busy periods. If for any reason we cannot fulfil an order we will also aim to contact you to inform you of the reason for the delay within 24 hours.
Orders placed on a Friday will be despatched on the following Monday (excluding bank holidays).
When we despatch your order you will be sent an email confirmation including tracking details where applicable.
If you receive a card to say that the courier attempted delivery please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you.
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been processed and dispatched. To cancel or return goods please email quoting your order number.
RETURN, EXCHANGES & REFUNDS
Thank you for shopping with us. Once an order has shipped, we do not accept returns or exchanges. All sales are final.